What steps can I take to avoid payment rejections?

Subscription services are a business model where merchants automatically charge users at regular intervals (such as monthly, quarterly, or annually). This means that freezing, reporting a card as lost, deleting it, or card expiration may not prevent merchants from attempting to process subscription payments. If the card is inactive at the time, these attempts will be rejected and may incur fees.

If you no longer use a card with a merchant or platform, promptly unlink it.

Regularly review your active subscriptions and unlink your Finu card from services you no longer need.

Always confirm your card status is active before making payments.

Transactions may be declined if your card is frozen, reported lost, expired, or deleted.

You can check card status in the Finu app to ensure your card is ready for use.

Monitor your Finu account balance to make sure you have enough funds before paying.

Enable balance alerts to receive app notifications and email reminders when your funds fall below your chosen threshold. (See: How to Enable Low Balance Alert?)

Reserve transaction fees by keeping a little more than your purchase amount in your account. For example, if your balance is 100 USD and you make a payment of exactly 100 USD, the transaction may fail due to fees.

Make sure the crypto assets you want to use are enabled as payment options. (See: How can I set the currency payment order)

Ensure the relevant local currency is enabled for card transactions. (See: How to set the transaction currencies for my card?)

Double-check that your card has payment features enabled for the intended transaction types. (See: How to set transaction types for my card?)

Confirm that your spending amount does not exceed the card’s single transaction or daily limits. (See: How to set the card limit?)

Only transact with merchants that support Finu cards and ensure compliance with their specific payment rules.