Managing Your Transactions
Card payments, ATM & refunds
30 articles
- Why is the settlement amount notified by the App different from the actual transaction amount after successful payment?
- Where Can I Use My Finu Card?
- I found that money has been deducted from my account, but I haven't made any transactions.
- What is the reference standard for the exchange rate of cryptocurrency to the US dollar during transactions?
- Why is the deducted amount higher than the actual purchase amount?
- Why was my contactless payment declined?
- What steps can I take to avoid payment rejections?
- What does the transaction status display as Declined mean?
- My transaction was declined by the merchant, but there is no transaction record in the Finu app. What should I do?
- What should I do if I fail to make a payment or make a transaction on a website (not Finu)?
- Can I Withdraw Cash from an ATM, and Are There Any Extra Fees?
- Why does my Finu account show a zero balance at the ATM even though I have funds?
- When the ATM cash withdrawal fails but the account balance is deducted, what should I do?
- If the ATM cannot dispense cash, what should I do?
- I inserted my card into the ATM, but it got stuck inside the machine. What should I do?
- How to convert crypto to fiat for ATM withdrawals?